Swedens Klarna says AI chatbots help shrink headcount
Swedish payments group Klarna said it had reduced hundreds of jobs and sees more reductions to come as it implements AI to handle customer queries, saying on Tuesday chatbots can sharply reduce the time taken to resolve issues.
Posted by Hicham ALAOUI RIZQ on 2024, Aug 27
Introduction
Swedish payments group Klarna said it had reduced hundreds of jobs and sees more reductions to come as it implements AI to handle customer queries, saying on Tuesday chatbots can sharply reduce the time taken to resolve issues.
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